Returns & exchanges policy

Each piece of Josie Mitchell Jewellery is carefully handcrafted in our Frome studio with meticulous care and attention and every order is quality checked prior to shipping. We hope you love your new Josie Mitchell Jewellery, but if for any reason you are not 100% happy with your purchase, please see below for our refunds and exchanges policies or contact Josie at josiemitchelljewellery@gmail.com

Refunds and exchanges:

If you have noticed any faults with your order within 14 days of purchase, for example, the item is the wrong size, uncomfortable whilst being worn, or nonfunctional, please contact Josie at josiemitchelljewellery@gmail.com with a clear image of the faulty product and we will do all that we are able to repair, replace or exchange your item.

1-12 months after receiving item(s): Josie Mitchell jewellery must be allowed one chance to amend or repair the item. If the Jewellery does not meet your expectations after the changes have been made, you will be offered an exchange or credit note in return for your original item. Customers are kindly asked to cover the shipping cost of returns.

After 1 year of receiving item(s): Josie Mitchell jewellery will not be held responsible for damages of daily wear and tear to items. It is the buyer's responsibility to care for their jewellery and we reserve the right to refuse a refund or exchange on any items that we deem to have not been properly cared for. If your jewellery requires repair work due to wear and tear, this will come at an additional cost depending on the work, materials and skills required. Customers are kindly asked to cover the shipping cost of returns.

Items that are not eligible for refund, exchanges or credit note: Sale items, end of line products and bespoke jewellery.

Resizing rings policy:

If you require a different size than the one ordered, this is an additional cost of £20 (+ shipping). Please note that not all rings can be resized. Please contact josiemitchelljewellery@gmail prior to making a purchase if you are not sure of your ring size and we will be more than happy to assist you. 

~ Features in our jewellery that are not considered faults ~

Organic textures/shapes: Product descriptions will state any items that feature an organic texture. These are mindfully designed to be imperfect and celebrate the natural world. 

Elements of the human touch: fingerprint markings, indentations and imperfections are in no way faults and are part of the design.

Tarnishing: Sterling silver will tarnish over time when not being worn or properly cared for. This is a natural process that is in no way a fault. Please carefully read our care instructions to best care for your jewellery.